Transaction Cancellation

Allow immediate cancellation of operations within the arrangement, using standardized reason codes as defined in the cancellation reason catalog.

Cancellation Process Overview

Transaction cancellation allows the reversal of a previously registered operation, provided that eligibility rules and the allowed timeframe for each operation type are respected.

The cancellation process includes:

Cancellation request submission
Validation of time and eligibility rules
Registration of the cancellation reason code
Availability of information for query

Eligible Operations for Cancellation

Currently, cancellation requests are supported for the following operations:

Cash-In
Cash-Out
Payment

Cancellation Reason Catalog

Every cancellation request must include a reason code, according to the catalog below:

Code	Reason	Operation Type	Description / Example
C01	User error	Cash-In / Cash-Out / Payment	Incorrect amount, wrong account, or duplicated operation.
C02	Insufficient funds	Cash-Out / Payment	Balance lower than the requested amount.
C03	Limits exceeded	Cash-Out / Payment	Daily, monthly, or per-operation limit exceeded.
C04	Duplicate operation	All	Same amount, destination, and reference within a short time window.
C05	Timeout / Session expired	All	The user did not complete the operation within the allowed time.
C06	System technical failure	All	Internal error, service instability, or no API response.
C07	Fraud detected / AML block	All	Suspicious pattern, presence on watchlists, PEP, or KYC alert.
C08	Cancellation requested by the user	All	User voluntarily cancels before confirmation.
C09	Merchant does not accept the payment	Payment	Merchant rejection (e.g., expired QR code or mismatched amount).
C10	Blocked or inactive account	All	User account suspended or pending KYC.
C11	OTP / Biometric validation error	All	Incorrect OTP after 3 attempts or biometric validation failure.
C12	Unauthorized device	All	Operation performed from an unregistered device.
C13	Chargeback reversal	Payment	Customer disputes a card payment after execution.
C14	Support-initiated cancellation	All	Operation canceled by a support agent after validated request.
C15	Reconciliation failure	Cash-In	Deposit received but not reconciled within 48 hours.

Cancellation Queries

Cancellation queries allow the identification of:

The original transaction
The cancellation reason code and description
The cancellation date and time