Withdrawal Cancellation

Method

CancelWithdrawalClosedLoop

Description

The Cancel Withdrawal Transaction feature allows the cancellation of a previously requested and confirmed withdrawal operation.

A withdrawal cancellation may be requested within up to 2 hours after the transaction confirmation. When submitted within this timeframe, the withdrawal operation is canceled according to the defined rules.

To request a cancellation, it is mandatory to provide the cancellation reason code in the Reason field, according to the predefined cancellation reason catalog.

Business Rules

A withdrawal cancellation may be requested within 2 hours after the transaction confirmation.
Requests submitted after this timeframe will not be processed.
If the deadline is exceeded, the API will return the following message:

"The deadline to request the cancellation has expired. Please contact support."

Cancellation Reason Catalog

Code	Reason	Operation Type	Description / Example
C01	User error	Cash-In / Cash-Out / Payment	Incorrect amount, wrong account, or duplicated operation.
C02	Insufficient funds	Cash-Out / Payment	Balance lower than the requested amount.
C03	Limits exceeded	Cash-Out / Payment	Daily, monthly, or per-operation limit exceeded.
C04	Duplicate operation	All	Same amount, destination, and reference within a short time window.
C05	Timeout / Session expired	All	User did not complete the operation within the allowed time.
C06	System technical failure	All	Internal error, service outage, or no API response.
C07	Fraud detected / AML block	All	Suspicious pattern, watchlist match, PEP, or KYC alert.
C08	Cancellation requested by user	All	User voluntarily cancels before confirmation.
C09	Merchant does not accept payment	Payment	Merchant rejection (e.g. expired QR code or mismatched amount).
C10	Blocked or inactive account	All	Account suspended or pending KYC.
C11	OTP / Biometric validation error	All	Incorrect OTP after 3 attempts or biometric validation failure.
C12	Unauthorized device	All	Operation performed from an unregistered device.
C13	Chargeback reversal	Payment	Customer disputes a card payment after execution.
C14	Support-initiated cancellation	All	Operation canceled by a support agent after a validated request.
C15	Reconciliation failure	Cash-In	Deposit received but not reconciled within 48 hours.

JSON Request

{
  "Method": "CancelWithdrawalClosedLoop",
  "BusinessUnitId": 30420,
  "PartnerId": 10409,
  "MerchantAccountKey": "378320-014700-0146333-1",
  "OriginalIdentifier": "8974841514514514sd",
  "Identifier": "8974841514514514sd",
  "Reason": "C01"
}
JSON Response
{
  "Success": true,
  "Message": "generated successfully"
}