Account Status

In this section of the documentation, we will detail all the status of a FitBank account. These statuses represent the entire life cycle of an account, from creation to closure.

Created = 0: Status is assigned to an account that was generated through an API or account opening form. This account is still pending submission to Fitbank's KYC (Know Your Customer) and AML (Anti-Money Laundering) processes, which aim to ensure the security and integrity of transactions made. It is important to note that until these processes are completed and approved, the account will not be fully active and will not be able to perform some transactions, remaining in the "Created" status. After the KYC and AML processes are approved, the account will be activated and ready for use by users.

Limited = 1: it is assigned to an account that was created through the "limitedAccount" method, having been approved in Fitbank's KYC and AML processes. Although it is ready for use, this account has some limitations previously established in the documentation, including external and internal transactions restricted to a maximum value. In addition, it is important to highlight that this account is linked to the Brazilian Payment System (SPB).

Verified = 2: This status is assigned to an account that has already gone through Fitbank's KYC (Know Your Customer) and AML (Anti-Money Laundering) processes, including Risk and Compliance analyses. This account was created using the "newAccount" method or FitBank's account opening form. After the approval of these processes, the account is released for unrestricted movement.

Blocked = 3: There are several reasons why an account may be blocked, such as exceeding the number of login attempts on one of our tools, AML/KYC processes, among others. Thus, when an account is in this status, it is unable to perform its activities, returning to transactional status only after proper unblocking. It is important to note that the account blocking is a security measure that aims to protect both users and the company, ensuring the integrity and confidentiality of the stored information.

Closed = 5: This status is assigned to an account that has gone through the process of closure, either by client request or for internal reasons at Fitbank. For example:

Closure by client request: The client may request closure of the account for various reasons, such as changing banks or closing business activities. In these cases, it is important for the client to follow the procedures established by FitBank to ensure the security of the information and financial resources involved.

Closure due to internal processes at FitBank: The closure of an account may also occur due to internal reasons at Fitbank, such as the detection of suspicious or fraudulent activities, non-compliance with internal policies and regulations, among other factors. In these cases, Fitbank must follow the applicable legal and regulatory procedures, ensuring transparency and security for all involved.

Closure due to inactivity: An account may also be closed due to inactivity, when there is no movement or use of the account for an extended period of time. In these cases, it is important for the client to be aware of the inactivity policies established by FitBank and keep their account active and in regular use to avoid closure for this reason.